Afilias Sucks Customer Reviews and Feedback

From Everything.Sucks

Afilias, Inc. is a US Corporation that is the registry operator of the .info, .mobi and .pro top-level domain, service provider for registry operators of .org, .ngo, .lgbt, .asia, .aero, and a provider of domain name registry services for countries around the world, including .MN (Mongolia), .AG (Antigua and Barbuda), .BM (Bermuda), .BZ (Belize), .AC (Ascension Island), .GI (Gibraltar), .IO (Indian Ocean) .ME (Montenegro), .PR (Puerto Rico).SC (the Seychelles), .SH (Saint Helena) and .VC (St. Vincent and the Grenadines). .AU (Australia). Afilias also provided ancillary support to other domains, including .SG (Singapore), .LA (Laos) and .HN (Honduras).

A former employee shared his/her experience working for Afilias on Indeed in May 2014:

"Priorities are toward personal agenda's not what is good for the company. High School type cliques, Management more concerned with personal goals over corporate goals."

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Data Warehouse / ETL Developer (Former Employee) says

"Great worker efforts and enthusiasim but sometimes priorities are toward personal agenda's not what is good for the company Cons: High School type cliques, Management more concerned with personal goals over corporate goals"

Technical Lead (Former Employee) says

"The US office had a very family-like feel. There was ample opportunity to interact with peers and executive level personnel at any given moment. Great opportunities to learn. The logistics and culture of management posed some interesting challenges at times. However, most challenges were addressed in a timely manner."

Former Employee - Anonymous Employee says

"I worked at Afilias full-time for more than 3 years Cons: Pay is below industry standard. It's what you agree to, but, your yearly raises (when you eventually, maybe, get one) will be below the increase in the cost of living. Paltry amounts of vacation time, and inflexible work hours are negatives in the same vein. Technology is a patched-together abomination. Every project is a hack, on a hack, on a hack. There will very likely come a time when it is no longer possible to introduce new features in the Registry software, the flagship product for Afilias. Not today. Not tomorrow. But, probably before they go public, in any case. An out-of-touch executive is incapable of making good decisions. Instead of using the monumental profits from their contract with Public Interest Registry and investing in solving technical debt or paying their employees a standard rate, they leave it to the talent of the individuals on the ground level to solve (and surprise, due to the enormity of the problems, they do not get solved). Additionally, the tone-deafness of executive group is astounding; town hall meetings routinely feature a "we have 100 million in the bank, we're ready for anything" message being delivered to employees who have been working for 5 years or more without a title change or significant raise. Middle management is a fetid pool of yes-men with little to no management capability who routinely scapegoat their underlings for their own failures. Promotions are certainly not merit-based; some of them roll into work at 11, leave for lunch at 12, and vacate their desks by 3. Process is utterly broken. There is no business analysis; projects are never estimated and are usually implemented or refused on the basis of whether the client will leave or not, with no regard to how many development/QA hours will be needed. These decisions are made ad-hoc by middle management or the executive without any desire to have more information on whether it is a good idea or not; only how 'easy' it will be to do (i.e. another miserable hack on an already unstable system). In short, the business is poorly run, the work environment is toxic, and a company this bad has no right to exist, except by the grace of the lucrative pseudo-monopolies granted by ICANN and Public Interest Registry."

Former Employee - Web Developer says

"I worked at Afilias full-time for more than a year Cons: Afilias is a company that exists to milk a monopoly granted to it by ICANN and Public Interest Registry, two powerful non-profit companies that have granted Afilias a cut of the revenues generated when registering certain domain names. Like many monopolies it is slow, fat, lazy and riven by internal politics. Workplace culture is often abusive, with various forms of bullying common. Promotion is made on political grounds and technical competence is not rewarded. The employment contract offered to employees offers only one week of pay in lieu of notice when fired without cause, which is below the Ontario statutory minimum for employees with more than one year of service. Vacation pay is calculated according to the company's use-it-or-lose-it policy, which is also in violation of Ontario's 4% vacation pay rule (6% for people who get three weeks vacation)."

Current Employee - Anonymous Employee says

"I have been working at Afilias full-time Cons: No pension plan/401k Low salary No clear path for career development Little to no communication from executives Retention problem"

Former Employee - Anonymous Employee says

"I worked at Afilias full-time for more than 5 years Cons: Lots of staff firings. Yet upper managers who don't get anything done keep their jobs and even get promotions. The technology is a mess. Staff never know what's going on. No leadership. all the upper management is in Canada."

Former Employee - Technology Analyst says

"I worked at Afilias full-time for more than a year Cons: in this department everyone wants to leave except the management strict shift rotation and hard to balance work and life if you have a family. some people are nice to you, but most of people do not care about you. tons of manually data entry and check work and PIR sla ticket make things even stressful."

Current Employee - Technical Support Analyst says

"I have been working at Afilias full-time for more than a year Cons: Wage is far below the industry standard. Poor management, it is a heaven if you are lazy. People got absent all days. Sick Leave, WFH, Vacations, WTO, etc Poor culture."

Current Employee - Anonymous Employee says

"I have been working at Afilias full-time Cons: - Appraisals are not good. - Not to get work on new technologies"

Former Employee - Anonymous says

"I worked at Afilias full-time for more than 3 years Cons: No family life because of work load, normal employees has to be very punctual and management take as much time off as possible. They WFH all the time and only bother to come when something goes really off. No SOPs', No Processes. 10 people will come at your desk for on the spot work in a given day. Life is just hell at this place"

says

"I worked at Afilias Cons: Needs a better environment and more flexibility in work schedule"

NOC Analyst says

"I worked at Afilias Cons: - People that are management level that shouldn't be - Take the easy way out - Little to no inaventions"

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